Return and Refund Policy

 At Resitap, we are committed to providing quality products and exceptional customer service. Please read the following terms of our refund policy carefully before making a purchase.

Refund requests must be made within 10 business days of receiving the product. Refunds will only be granted under the following conditions:

• The item received is defective or non-functional.
• The item received does not match the description or order placed.

Custom or personalized items are non-refundable unless proven to be defective or non-functional.

If you believe your item qualifies for a refund, please follow these steps:

• Contact Us: Notify us of the issue at info@resitap.com within 10 business days of receiving the product. Include:
  • Your order number.
  • A description of the issue.
  • Supporting evidence, such as photos or videos (if applicable).
• Approval Review: Once your request is received, we will evaluate the issue and contact you within 2-3 business days to confirm eligibility for a return.
• Return the Item: If approved, a return address will be provided
  Return shipping costs will only be covered by us if the product is defective or non-functional. For all other cases, the customer is responsible for return shipping costs.
• Refund Issuance: Once the returned item is inspected and approved, your refund will be processed and applied to your original payment method within 7-10 business days.

The following are not eligible for refunds:

• Custom or personalized items unless proven to be defective or non-functional.
• Items that have been used, altered, or damaged after delivery.
• Refund requests made after 10 business days of receiving the product.
• Sale or clearance items.

We only replace items if they are defective, damaged, or the wrong product was sent. If an exchange is needed, please contact us at  info@resitap.com to arrange a replacement.

• Refunds and exchanges are subject to approval and evaluation of the item's condition upon return.
• Refunds may take up to 10 business days to be reflected, depending on your payment provider.
• Custom products are crafted specifically for you and are therefore non-refundable unless they are defective.

If you have any questions or concerns about this policy, please feel free to contact us:

info@resitap.com